Help for Off Campus Access
From on campus, you have access to the full range of electronic resources offered by the Libraries. From off campus, the vast majority of the Libraries' electronic holdings are available to currently enrolled students and the faculty and staff of Texas A&M University and its affiliated agencies (such as TAES, TEEX, TTI, etc.).
Access from off campus requires user authentication. When you click on the link for any e-resource from the Libraries' web site you will be prompted for your NetID and password.
E-Resource Access Troubleshooting Guide
Step 1 - Check browser version:
The Library's web sites support the following browser versions: Internet Explorer 7 or later, Firefox 8 or later, Safari 5.1 or later, Google Chrome 16 or later
Update your web browser.
Step 2 - Check browser settings:
Step 3 - Know your current NetID and password:
If you have trouble logging into TAMU Email with your NetID and password you probably will also have trouble using library resources from off-campus.
If you are having trouble with your NetID password, you can contact Help Desk Central at (979) 845-8300, toll free 800-246-1962, or http://hdc.tamu.edu and they may be able to help you with this over the phone. If you have not already done so, you can activate your NetID account.
Step 4 - Reset your password in the Aggie Computing Gateway:
You may need to reset your password even though you are able to use your NetID successfully with TAMU Email. Wait about 10 minutes before trying to login.
Go to the Aggie Computing Gateway page at http://gateway.tamu.edu/ and us the "NetID Account Management" options to reset your NetID password.
Step 5 - Check your university affiliation in the campus directory:
Though you can login to TAMU Email, you may still not be able to login to the Library site due to your university affiliation. Please check your university affiliation status. If your university affiliation status is reported as invalid by the above link, please use the Report a problem form on that page to request assistance.
Step 6 – Check firewall settings
If your machine is behind a firewall, make sure that ports 2048, 9443, 8331 and 9003 are open. See this link for more information.
Step 7 – Let us help!
If you have tried the 6 steps above and still can't access library resources, please let us know! You can use our Webmaster link at the bottom of any of our web pages to submit a problem to our support staff who will contact you directly.